Terms and Conditions for Razzberry’s Tech Services Inc.

Last Updated: September 22, 2024

Welcome to Razzberry’s Tech Services Inc. (“Razzberry’s”, “we”, “our”, or “us”). By accessing or using any of our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

1. Services Provided

Razzberry’s Tech Services Inc. provides a range of technology-related services, including but not limited to:

• Technical support
• Computer literacy training
• Software installation and support
• Minor repairs (excluding hardware repairs)
• Networking services
• Tech donation programs
• Cybersecurity services and assessments

Our services are intended to serve underserved communities, non-profit organizations, small businesses, and individuals who lack access to necessary technology.

2. Eligibility

Our services are available to:

• Non-profit organizations
• Retirement homes
• Small businesses with financial challenges
• Individuals with limited access to technology

We reserve the right to request verification of eligibility for services, particularly for individuals and organizations seeking free or low-cost services.

3. Free and Low-Cost Services

Razzberry’s Tech Services Inc. strives to provide free or low-cost services to those in need. However, the availability of these services is contingent upon our funding and resource levels. While we will make every effort to continue providing free services, free services will only be offered as long as proper funding is in place. If funding becomes insufficient, we reserve the right to limit, suspend, or discontinue free services at our sole discretion.

In such cases, clients may be offered services at reduced rates, or we may redirect them to alternative resources or organizations that can better meet their needs.

4. Service Limitations

While we aim to deliver high-quality services, there are limitations to what we can provide:

• We do not perform major hardware repairs.
• Services are subject to volunteer availability and resources.
• Response times may vary depending on demand, funding, and staffing levels.

5. Liability Disclaimer

Razzberry’s Tech Services Inc. provides services on an “as-is” basis. To the maximum extent permitted by law, Razzberry’s does not warrant that:

• Our services will meet your requirements or expectations.
• Our services will be uninterrupted, timely, or error-free.
• Any results obtained from the use of our services will be accurate or reliable.

We shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services, including but not limited to loss of data or equipment failure.

6. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information when requesting services.
• Comply with all applicable laws and regulations.
• Use our services for lawful purposes only.
• Cooperate with our staff and volunteers during service provision.
• Accept that our recommendations and solutions are provided in good faith and are based on the information available at the time.

7. Donations and Fundraising

Razzberry’s Tech Services Inc. relies on donations, sponsorships, and grants to provide its services. Donations are facilitated through Keela, a third-party donation and fundraising software. Keela enables us to securely collect donations, track donor information, and manage fundraising campaigns.

• All donations are processed via Keela, and any personal data you provide in connection with donations will be managed in accordance with Keela’s privacy policies.
• By making a donation, you consent to the processing of your data through Keela’s systems, as outlined in their privacy policy.
• We encourage those who are able to make a donation to support our mission. Any donations are used to fund the operations and expansion of our services, particularly to maintain free services for those in need.

For more information on how Keela manages your information, please refer to Keela’s Privacy Policy.

8. Termination of Services

We reserve the right to terminate or refuse services to any individual or organization that violates these Terms and Conditions, engages in abusive behavior toward our staff or volunteers, or misuses the services provided.

9. Privacy Policy

Razzberry’s Tech Services Inc. respects your privacy and is committed to protecting your personal information. Our Privacy Policy, which can be found on our website, outlines how we collect, use, and safeguard your information. By making a donation through Keela, you agree to their privacy terms as well as ours.

10. Modifications to Terms

We may update or modify these Terms and Conditions at any time without prior notice. The latest version of the Terms and Conditions will always be available on our website. Your continued use of our services following any changes signifies your acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising under or related to these terms shall be subject to the exclusive jurisdiction of the courts in Ontario.

12. Contact Information

If you have any questions about these Terms and Conditions or require assistance, please contact us at:

Razzberry’s Tech Services Inc.
17 Leger Ave., St Thomas, Ontario N5R5M8
Phone: 226-377-6343
Website: https://razzberrys.ca

By using Razzberry’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.